Refund Policy

HiringGym sells credits. One credit unlocks one full report, and reports are digital content delivered to you instantly the moment you unlock. This policy explains when we refund. Payments and refunds are processed by our Merchant of Record, Paddle, back to your original payment method.

Unused credits

If you have purchased credits and not yet spent them, you may request a refund of those unused credits within 14 days of purchase. We refund the amount attributable to the unused credits and remove them from your balance.

Unlocked reports (spent credits)

Because a report is generated and delivered to you immediately when you spend a credit to unlock it, a spent credit and the report it unlocked are not refundable. You get the product at the instant of unlock, so there is nothing to return.

EU/UK/EEA consumers - 14-day right of withdrawal

If you are a consumer with a statutory 14-day right of withdrawal for digital content, that right normally applies to your purchase. However, when you unlock a report you expressly request immediate delivery of digital content and acknowledge that you lose your right of withdrawal for that report once delivery begins. This consent is collected at checkout / unlock. Your withdrawal right still applies to any credits you have not yet spent within the 14-day period.

Problems we always fix

Regardless of the above, we will make it right if:

• A report failed to generate. If unlocking errors out, your credit is automatically restored so you are never charged for a report you did not receive.
• You were charged in error - e.g. a duplicate charge or an amount that does not match what you agreed. We refund it.
• Unauthorized use of your payment method. Contact us and we will investigate and, where appropriate, refund.

How to request a refund

Email support@hiringgym.com from your account email with the purchase date and amount. Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days depending on your bank. Refunds granted for genuine problems (failed generation, erroneous or unauthorized charges) are not limited to the 14-day window.

Questions? Email support@hiringgym.com. See also our Terms, Privacy Policy, and Refund Policy.